Horrible experience today. Had a vehicle towed there on the evening of Friday, Feb 14th. (yes, Valentine's Day) to have a fuel pump installed. We were told it would be ready on Monday the 17th or Tuesday the 18th, which is reasonable. There was no communication from the shop at all today. When we contacted them they said that the tow company put the van in the wrong place and it was too slippery from the previous nights snow to move it. I work in the area and i saw that no one ever even tried to move the van as they claimed because there would have been foot prints in the fresh snowfall if anyone attempted to move the van. I'm not a fan of liars; if you can't work on the vehicle, just say so...don't make up stories. Absolutely horrible customer service. Having it towed to a more reputable shop,
Dear Shari, we're sorry that you had a negative experience with our shop. We work hard to service our client's vehicles as they come in and we apologize for our unclear expectations about the speed of your vehicle's repair. We'd like to make this better - please reach out to the shop at (651) 735-0500 to see if there's someway we can help with your repair needs.
- Sunray Gas & Full Service Auto Repair